Create inbound routing policy

curl --request POST \
  --url https://api.vocobase.com/api/v2/inbound-route-policies \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "scope": "PHONE_NUMBER",
  "phone_number_id": "f1a2c3d4-1111-2222-3333-444455556666",
  "name": "Inbound owner routing",
  "enabled": true,
  "webhook_url": "https://app.example.com/webhooks/vocobase/inbound-route",
  "timeout_ms": 2000,
  "failure_action": "ANSWER_WITH_AI",
  "allowed_actions": [
    "ANSWER_WITH_AI",
    "SELECT_AGENT",
    "TRANSFER",
    "REJECT"
  ]
}
'

import requests

url = "https://api.vocobase.com/api/v2/inbound-route-policies"

payload = {
    "scope": "PHONE_NUMBER",
    "phone_number_id": "f1a2c3d4-1111-2222-3333-444455556666",
    "name": "Inbound owner routing",
    "enabled": True,
    "webhook_url": "https://app.example.com/webhooks/vocobase/inbound-route",
    "timeout_ms": 2000,
    "failure_action": "ANSWER_WITH_AI",
    "allowed_actions": ["ANSWER_WITH_AI", "SELECT_AGENT", "TRANSFER", "REJECT"]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    scope: 'PHONE_NUMBER',
    phone_number_id: 'f1a2c3d4-1111-2222-3333-444455556666',
    name: 'Inbound owner routing',
    enabled: true,
    webhook_url: 'https://app.example.com/webhooks/vocobase/inbound-route',
    timeout_ms: 2000,
    failure_action: 'ANSWER_WITH_AI',
    allowed_actions: ['ANSWER_WITH_AI', 'SELECT_AGENT', 'TRANSFER', 'REJECT']
  })
};

fetch('https://api.vocobase.com/api/v2/inbound-route-policies', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.vocobase.com/api/v2/inbound-route-policies",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'scope' => 'PHONE_NUMBER',
    'phone_number_id' => 'f1a2c3d4-1111-2222-3333-444455556666',
    'name' => 'Inbound owner routing',
    'enabled' => true,
    'webhook_url' => 'https://app.example.com/webhooks/vocobase/inbound-route',
    'timeout_ms' => 2000,
    'failure_action' => 'ANSWER_WITH_AI',
    'allowed_actions' => [
        'ANSWER_WITH_AI',
        'SELECT_AGENT',
        'TRANSFER',
        'REJECT'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.vocobase.com/api/v2/inbound-route-policies"

	payload := strings.NewReader("{\n  \"scope\": \"PHONE_NUMBER\",\n  \"phone_number_id\": \"f1a2c3d4-1111-2222-3333-444455556666\",\n  \"name\": \"Inbound owner routing\",\n  \"enabled\": true,\n  \"webhook_url\": \"https://app.example.com/webhooks/vocobase/inbound-route\",\n  \"timeout_ms\": 2000,\n  \"failure_action\": \"ANSWER_WITH_AI\",\n  \"allowed_actions\": [\n    \"ANSWER_WITH_AI\",\n    \"SELECT_AGENT\",\n    \"TRANSFER\",\n    \"REJECT\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.vocobase.com/api/v2/inbound-route-policies")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"scope\": \"PHONE_NUMBER\",\n  \"phone_number_id\": \"f1a2c3d4-1111-2222-3333-444455556666\",\n  \"name\": \"Inbound owner routing\",\n  \"enabled\": true,\n  \"webhook_url\": \"https://app.example.com/webhooks/vocobase/inbound-route\",\n  \"timeout_ms\": 2000,\n  \"failure_action\": \"ANSWER_WITH_AI\",\n  \"allowed_actions\": [\n    \"ANSWER_WITH_AI\",\n    \"SELECT_AGENT\",\n    \"TRANSFER\",\n    \"REJECT\"\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.vocobase.com/api/v2/inbound-route-policies")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"scope\": \"PHONE_NUMBER\",\n  \"phone_number_id\": \"f1a2c3d4-1111-2222-3333-444455556666\",\n  \"name\": \"Inbound owner routing\",\n  \"enabled\": true,\n  \"webhook_url\": \"https://app.example.com/webhooks/vocobase/inbound-route\",\n  \"timeout_ms\": 2000,\n  \"failure_action\": \"ANSWER_WITH_AI\",\n  \"allowed_actions\": [\n    \"ANSWER_WITH_AI\",\n    \"SELECT_AGENT\",\n    \"TRANSFER\",\n    \"REJECT\"\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "success": true,
  "data": {
    "policy": {
      "id": "clxj3rx7z000008l51s9vh3hf",
      "scope": "PHONE_NUMBER",
      "phone_number_id": "f1a2c3d4-1111-2222-3333-444455556666",
      "phone_number": {
        "id": "f1a2c3d4-1111-2222-3333-444455556666",
        "number": "+918065480085"
      },
      "agent_id": null,
      "agent": null,
      "name": "Inbound owner routing",
      "enabled": true,
      "webhook_url": "https://app.example.com/webhooks/vocobase/inbound-route",
      "has_webhook_secret": false,
      "timeout_ms": 2000,
      "failure_action": "ANSWER_WITH_AI",
      "allowed_actions": [
        "ANSWER_WITH_AI",
        "SELECT_AGENT",
        "TRANSFER",
        "REJECT"
      ],
      "created_at": "2026-07-01T11:00:00.000Z",
      "updated_at": "2026-07-01T11:00:00.000Z"
    }
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "agent_name is required and must be max 50 characters"
  }
}

{
  "success": false,
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Invalid or missing API key"
  }
}

{
  "success": false,
  "error": {
    "code": "POLICY_ALREADY_EXISTS",
    "message": "A policy already exists for this scope target"
  }
}

{
  "success": false,
  "error": {
    "code": "INTERNAL_ERROR",
    "message": "An unexpected error occurred"
  }
}