Telephony Regions

Vocobase supports voice agents with phone number capabilities across multiple regions worldwide. Connect your agents to real phone numbers for inbound and outbound calling.

Supported Regions

North America

Europe

Asia Pacific

Middle East

South Asia

Number Types

Local Numbers

Standard geographic numbers that appear local to callers in that region.

• Caller ID — Displays local area code
• Cost — Lower per-minute rates
• Trust — Higher answer rates from local appearance

Toll-Free Numbers

Free-to-call numbers for customers (you pay for incoming calls).

• US/Canada — 1-800, 1-888, 1-877, 1-866
• UK — 0800, 0808
• Cost — Higher per-minute rates, but free for callers

Mobile Numbers

Mobile/cellular numbers that can receive SMS (where supported).

• SMS — Can receive text messages
• Portability — May support number porting
• Cost — Varies by region

Setting Up Telephony

Step 1: Choose a Provider

Vocobase integrates with multiple telephony providers:

Step 2: Connect Your Account

1. Go to Dashboard  → Settings → Integrations
2. Select your telephony provider
3. Enter your API credentials
4. Click Connect

Step 3: Provision Numbers

1. Go to Telephony → Numbers
2. Click Add Number
3. Select region and number type
4. Choose a specific number or let us assign one
5. Link the number to an agent

Step 4: Configure Call Routing

Incoming call to +1-555-123-4567
         ↓
    Vocobase routing
         ↓
    "sales-agent" handles call
         ↓
    Conversation begins

Pricing

Number Costs

Call Costs

Rates vary by region and provider. See your dashboard for exact pricing.

Features

Inbound Calls

• IVR Integration — Route calls based on keypress or voice
• Queue Management — Handle high call volumes
• Business Hours — Route differently after hours
• Voicemail — Capture messages when unavailable

Outbound Calls

• Click-to-Call — Initiate calls from your app
• Campaigns — Bulk outbound calling
• Scheduling — Call at optimal times
• Caller ID — Customize displayed number

Call Recording

• Automatic — Record all calls for training
• On-Demand — Record specific calls
• Storage — Secure cloud storage
• Compliance — GDPR and CCPA compliant options

Compliance

Regulations by Region

Best Practices

1. Consent — Always obtain consent before outbound calls
2. Identification — Identify your business at call start
3. Opt-out — Provide easy way to stop calls
4. Recording Notice — Inform callers if recording
5. Time Restrictions — Respect calling hour limits

Requesting New Regions

Need coverage in a region we don’t currently support?

Contact support@vocobase.com with:

• Country/region name
• Expected call volume
• Use case description
• Preferred number types

We regularly expand coverage based on customer demand.